ADP’s Payroll Experience Transformed Through Design Thinking
Automatic Data Processing, Inc. provides payroll and other human capital solutions in over 140 countries to more than 810,000 clients and upwards of 17 million individual employees,
Their flagship product for small- and medium-sized businesses is called RUN. Given all the changes in the marketplace, ADP decided to refresh and further improve on the functionalities of RUN in order to maintain their leading position.
FROM collaborated with ADP to optimize their desktop and mobile application user experience.
We conducted ethnographic research to create customer personas, identify various friction points, and compose a future state journey that addresses their problems. A modern and intuitive design was created in order to deliver a new best-in-class experience for ADP’s users for the years to come.