ADP’s Payroll Experience Transformed Through Design Thinking
FROM helps ADP improve the experience of their flagship payroll product through a research-driven redesign.
FROM Transforms AAA’s Back Office Experience
FROM helped AAA improve its invoicing and billing processes to minimize errors, increase data accuracy, and achieve efficiencies in the back office, while providing its partners, employees and customers a better overall experience.
HomeServe Launches their New Total Home Warranty Business through Salesforce
FROM designed a new website that helped HomeServe introduce their new service resulting in an increase in HomeServe’s web presence and a seamless enrollment experience.
NBC Universal New Employee Portal
FROM designed and created a new HR engagement portal for NBC Universal employees to have access to their employee information and HR tools wherever and whenever they want.
AVIS’ secret weapon since 2013
FROM has been playing a critical role in AVIS’ continued digital growth in a challenging market.
What George Washington and Abraham Lincoln can Teach us About Digital Transformation
We can learn a lot about leading successful transformation from George Washington and Abraham Lincoln—two of the most respected leaders in US history.
How to Do User Testing Remotely
Whenever you want to test an idea, whether it’s a website, a mobile application, a kiosk at a museum, or any new product that you’re developing, user testing is one of the best ways to get feedback.
Why ALL Companies Are Really B2B
There are a lot of brands that think of themselves as being B2C because they sell products or provide services for individual consumers who are the end users of their product.
9 Clever Ways to Stop “Ideation Bullies” from Hogging Your Brainstorming Sessions
The Ideation Bully has an idea of how “it” should be done and they are so insistent that it's almost not worth having a session because nobody has the energy or the desire to fight with this person.
How Retailers Are Reinventing the Physical Store
Online orders are increasingly being fulfilled through stores, making retailers much more efficient and competitive.