ADP’s Payroll Experience Transformed Through Design Thinking
FROM helps ADP improve the experience of their flagship payroll product through a research-driven redesign.
FROM Transforms AAA’s Back Office Experience
FROM helped AAA improve its invoicing and billing processes to minimize errors, increase data accuracy, and achieve efficiencies in the back office, while providing its partners, employees and customers a better overall experience.
HomeServe Launches their New Total Home Warranty Business through Salesforce
FROM designed a new website that helped HomeServe introduce their new service resulting in an increase in HomeServe’s web presence and a seamless enrollment experience.
NBC Universal New Employee Portal
FROM designed and created a new HR engagement portal for NBC Universal employees to have access to their employee information and HR tools wherever and whenever they want.
AVIS’ secret weapon since 2013
FROM has been playing a critical role in AVIS’ continued digital growth in a challenging market.
How To Find Valuable Customer Insight That’s Buried Deep Within Your Company
Finding a truly new customer insight can be an important key to unlocking opportunities to improve products, marketing or customer service, and consequently business results.
Are You Guilty Of Neglecting The Value In Your Customer Data?
You probably have a lot of information about your customers stashed away in a variety of different databases, spreadsheets, and documents at your company. But are you using that data to its maximum potential?
How To Keep Your Customer Research Focused On What Matters
We do research to understand our customers. The problem is there are so many things you can possibly learn about them that it’s often hard to stay focused on what’s important.
Why Your Senior Executives Are Still Not Sold On “Customer Centricity”
Even if you are already convinced that it’s important for your company to be customer-centric, you still need a strong business-minded answer as to why—because you will need to persuade others.
The Key To Understanding Your Customers: Snowflakes
Driving the behavior of your customers and prospects is key to business success. And in order to drive the behavior of all those people, you need to understand some key things about them.