Digital's Impact
on the 2022 Holiday
Shopping Season

Key insights on the holiday season of 2022 and the role of digital on consumer spending trends.

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FROM's
Wall Street Journal bestseller
“Winning Digital Customers”

The wildly popular book documenting FROM's unique process for driving digital success for any company

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Do you have an integrated customer journey or just a bunch of websites and apps?

Your customers demand a unified digital experience – online, in store, and everywhere else.

I Want to Create a Great Customer Experience

Nearly 70% of all e-commerce sites experience a steady drip of lost revenue. Does yours?

Don’t be one of them. Find and stop revenue leaks with FROM's accelerated optimization process.

I’d Like to Optimize My Digital Touchpoints

Are your digital products delighting your customers?

Customers expect you to engage with them natively and elegantly on preferred channels. You need to design, build and evolve a portfolio of products customers love.

I Could Use Help Building Great Digital Products

Does your content work? Or is it just a lot of work?

Your content needs to persuade, inform, and entertain your customers —and ultimately drive behaviors that align with your business strategy. It needs to be in the right formats and in the right places.

Help Me Create Breakthrough Content

Is your organization aligned and energized around a powerful future vision?

Successful outcomes come from engaged teams. You need your teams to own a visionary digital strategy and to be ready to reshape the way they work to make it a reality.

I need to transform my team or company

Digital Transformation Index

Does your company have what it takes to transform and meet new challenges?

This survey will help you understand how your company ranks in innovation within your industry and what steps you can take to stay competitive. It should just take a couple minutes.

We partner with some great clients.

We have implemented amazing digital initiatives for leading brands across many industries.

We partner with some great clients.

We have implemented amazing digital initiatives for enterprises in many industries.

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Digital impact on the 2022 Holiday shopping season

What Aren’t You Seeing?

Here are some fun examples of everyday phrases that most of us have stopped noticing because we’ve grown accustomed to them, even if they no longer make sense.

Data Governance Doesn’t Have To Be Complicated

Data is a key component in creating a great digital experience.

Digital Humanity

Customers love the convenience of digital self-service, but in some situations, they can become frustrated if they don't have the opportunity to speak with a "human."

Avoid Customer Interview Blunders

This article will provide an overview of the key steps to planning and executing customer research that can be relied upon for accurate insight.

A Little-Known Secret To Business Success

Observational Research is when you observe customers (or prospective customers) engaged in the actual activities of your customer experience, “in the moment”, such as buying or using a product.