Brave New World, as Foreseen by Forrester
Over the past 10 years, mobile commerce has grown from a blip on the radar to over $200bn per year in retail sales. Imagine what will happen in the coming decade.
Does Your Brand Need an Innovation Hero?
Most brands from the pre-digital era must still undergo substantial transformation to remain relevant to their increasingly digitally-centric customer.
Find the Gaps in Your User Experience
Customer expectations for our digital experiences have never been higher. As digital executives it’s critical that we excel at identifying and addressing gaps that may exist in our digital user experience.
5 Barriers to Digital Transformation
There are five main barriers that large enterprises face when trying to innovate: change resistance, knowledge of customers, risk management, organizational agility and transformation vision.
Undercover Boss: A Powerful CX Insight Tool
When Shane Bray, the recently-appointed CXO at Willis Towers Watson began his tenure, he spent a few weeks as an “Undercover Boss” in one of his many call centers.