FROM CEO Howard Tiersky Speaks at Top CX Summit for Financial Services
FROM Founder and CEO, Howard Tiersky, delivered a keynote presentation at the 3rd Annual Customer Experience for Financial Services Summit on April 28, alongside senior executives from Charles Schwab, Mastercard, Western Union, Acorns, BNY Mellon Wealth Management, and other top-tier financial institutions.
Attended by CX financial services professionals from across North America, the summit focused on key topics like optimizing digital strategies, streamlining AI-integrated processes, and designing best-in-class enterprise strategies.
In his presentation, “What Successful Financial Services Brands Do to Win Digital Customers”, Tiersky discussed specific techniques that brands can use to create more engaging customer experiences, leading to higher revenue and reduced costs.
Tiersky developed his approach to customer experience and digital transformation from years of working with companies like JPMorgan Chase, Morgan Stanley, and Moody’s Analytics to help them transform their customer journey through digitally driven solutions. He expounded his methodologies on CX-focused digital innovation in his Wall Street Journal bestselling book, Winning Digital Customers: The Antidote to Irrelevance.
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