Most brands from the pre-digital era must still undergo substantial transformation to remain relevant to their increasingly digitally-centric customer.

Customer expectations for our digital experiences have never been higher. As digital executives it’s critical that we excel at identifying and addressing gaps that may exist in our digital user experience.

There are five main barriers that large enterprises face when trying to innovate: change resistance, knowledge of customers, risk management, organizational agility and transformation vision.

When Shane Bray, the recently-appointed CXO at Willis Towers Watson began his tenure, he spent a few weeks as an “Undercover Boss” in one of his many call centers.

Ideas are everywhere. They can come from your team, your customers, consultants, competitors, executives, and from your own imagination. But how do you know which ideas are the "good ones?"

Innovation is a hot term these days, and most CEOs will tell their employees and shareholders that they are committed to innovation.